Modernizing a federal facilities management system
The Office of Facilities Management (OFM) of the U.S. General 服务 Administration (GSA) had a great business need for a standard maintenance system that fell in line with directives from the Public Building Service (PBS) and the GSA. Existing regional systems were highly problematic and involved disparate data sets and manual paper- and email-based processes. ICF built and 部署ed a revolutionary cloud-based system that changed the game for how the OFM manages its exceptional workload.
挑战
创建一个, customer-facing system for standardizing all OFM service requests, 工作指令, 分析, 预防性维护, 和检查.
解决方案
开发, 部署, 支持, and enhance the National Computer Maintenance Management System (NCMMS) to track over 1 million assets and 10 million 工作指令.
结果
The NCMMS enabled PBS to retire redundant, costly building management solutions and processes.
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200万美元
How GSA revolutionized asset management and reduced annual IT O&米成本
After partnering with ICF to build and 部署 a unified, scalable solution to automate logistical functions, GSA has seen a reduction in IT O&M每年的成本为200万美元. In this case study and webinar, GSA and ICF program managers describe the revolutionary cloud-based system that changed the game for how the Office of Facilities Management handles its workload.
Untangling confusing processes
Prior to the development of the NCMMS, the OFM operated under a confusion of asset management systems. For the organization to meet recent federal standardization directives, 他们需要一个安全的, cloud-based system where employees and stakeholders could monitor environments, 成本, 并按时提出要求.
Maximizing security and 支持
ICF not only provided hosting solutions through Amazon Web 服务 (AWS), but also provided AWS architects to ensure the solution was engineered to maximize security, 正常运行时间, 和可用性. This included 支持 for disaster recovery, along with backup and restoration capabilities. 除了, ICF leveraged a range of tools to monitor, 评估, and 支持 the NCMMS environment—including a mobile app that allowed users to enter data in real-time.
Saving money through efficiency
Using the NCMMS, PBS was able to save an estimated 200万美元 annually. 除了, OFM获得了完整的, 一致的, and accurate list of equipment inventory and maintenance history that was effective and easy to use. 对于这项工作, ICF received the 2014 GSA Office of Small Business Utilization Protégé of the Year Award.
我们的专家
- David Marcus – Program Manager
- Gina Vayavananda – Maximo 解决方案 Architect
- Julian Benjamin – Maximo Infrastructure Engineer
- Oscar Gonzalez – Maximo SME
- Derik Robinson – Maximo 开发er, Tier 3 Support, Mobile SME
- Zhe Yong – AWS Cloud Engineer
- Lindsey Mitchell – Linux Systems Engineer
